Have Questions? We Have Answers!

Frequently asked questions regarding Shoesole orders, payments, shipping, returns, and business details.

Shoesole is an online footwear store operated under the proprietary firm PS Enterprises (owned by Pankaj Sharma), headquartered in New Delhi, India. Our official e-commerce domain is www.shoesole.in.

Absolutely. We do not store any sensitive card or banking credentials on our servers. All transactions are processed securely using SSL-encrypted protocol via PCI-DSS compliant payment gateways.

We accept a wide range of prepaid payment methods including Credit Cards, Debit Cards, Net Banking, and UPI (Google Pay, PhonePe, Paytm, BHIM).

Orders are processed and dispatched within 3-5 business days. Delivery within Delhi-NCR typically takes 2–3 working days, while regional shipping across India takes between 2–7 working days depending on your location. Tracking details are shared via Email/SMS once dispatched.

You can request a return or exchange within 30 days of delivery. Items must be unused, unworn, and returned in their original packaging with all brand tags intact. Once approved, refunds are processed back to the original source within 5-7 working days.

No, registration is optional. You can complete your order quickly using our Guest Checkout option, or create an account to track your orders and save addresses for faster future purchases.

You can reach out to our dedicated support team via email at psenterprises15071992@gmail.com or call/WhatsApp us directly at +91-9910572392.