We offer returns and exchanges on all eligible orders returned within 7 days of receipt by the customer. At Shoesole, we strive to make your return process as smooth and transparent as possible.

Eligibility & Quality Check

To be eligible for a return or exchange, goods must have been purchased within the last 7 days. Once returned items arrive at our warehouse, they will undergo a thorough examination by our quality check team.

• Failing to meet qualifying condition guidelines will result in non-acceptance of the return.
• Unapproved items will be dispatched back to you at your expense, and no refund will be reimbursed in such cases.
• Cash on Delivery (COD) charges are non-refundable in the event of a return or exchange.

Refund Process & Timeline

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund request.

• Initiation: Shoesole will initiate an approved refund within 7 days after receiving the product at our warehouse.
• Credit Timeline: Once initiated, the amount will be credited back to your original mode of payment within the next 10 working days.
• Total Return Duration: The complete return cycle typically takes around 2 weeks. Once reverse pickup is initiated, it takes 5-7 business days for the shipment to reach our logistics facility.

Late or Missing Refunds

If you haven’t received your refund after the designated timeframe, please follow these steps:

• Re-check your bank account balance carefully.
• Contact your credit card company or issuing bank — it may take additional processing time before a refund is officially posted.
• If you have completed all these checks and still have not received your refund, please reach out directly to our support team at psenterprises15071992@gmail.com.

Product Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, please send us an email at psenterprises15071992@gmail.com and send your package to our physical facility.

Return Shipping & Guidelines

To return your product, please notify us via email and ship your item to the address listed below:

• You will be responsible for paying your own shipping costs for returning the item.
• Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your total refund amount.
• Delivery time for exchanged products may vary depending on your geographic location.
• For high-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?

If you have any questions or require assistance related to returns, refunds, or exchanges, please feel free to reach out to our team: