At Shoesole, we strive to deliver products of the highest quality. If you are not completely satisfied with your purchase, we offer a hassle-free return window within 7 days of delivery.

Return Window & Guidelines

To ensure a smooth return process, please make sure your request meets the following conditions:

• The return request must be raised within 7 days of receiving the product.
• Items must be unused, unworn, unwashed, and in their original packaging with all tags intact.
• Items returned in damaged condition or missing original tags will not be accepted.

Return Initiation Process

To initiate a return, follow these simple steps:

• Send an email to psenterprises15071992@gmail.com with your Order ID and reason for return.
• Our support team will review your request and confirm the return details along with reverse pickup instructions.
• Once reverse pickup is generated, our courier partner will collect the item within 3-5 business days.

Inspection & Approval

Upon arrival at our facility, the returned product undergoes a quality check inspection by our team:

• If approved, your return will be accepted and processed for exchange or store credit/refund.
• If the product fails inspection (e.g., shows signs of wear or damage), it will be returned back to you at your expense.

Return Shipping Charges

Return shipping fees and pickup charges may apply unless the item delivered was defective or incorrect. Original shipping fees are non-refundable.

Contact Us

If you have any questions or need assistance regarding your return, please reach out to us: